ScriptNow provides telehealth consultation services through licensed Australian medical practitioners. Our doctors are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and are qualified to provide medical consultations within Australia.

All consultations are conducted in accordance with Australian medical standards and guidelines. The medical practitioners providing services through ScriptNow exercise their professional clinical judgment in all patient interactions.

Telehealth consultations have inherent limitations compared to in-person consultations. These services are suitable for specific medical conditions and circumstances, as determined by the consulting medical practitioner.

All medical certificates, prescriptions, and pathology referrals are subject to clinical assessment and the medical practitioner’s professional discretion. The doctor may:

• Decline to provide requested services if clinically inappropriate
• Require additional information or follow-up consultation
• Recommend in-person medical assessment when necessary
• Refer you to appropriate healthcare services or specialists

Medical practitioners maintain complete clinical independence and are not influenced by commercial considerations in their medical decisions.

By using ScriptNow services, you acknowledge and agree that:

• You will provide accurate and complete medical information
• You understand the limitations of telehealth consultations
• You will seek appropriate medical care if your condition worsens
• You are responsible for following all medical advice and prescriptions
• You will inform the doctor of all current medications and medical conditions

ScriptNow operates under Australian healthcare regulations and guidelines, including:

• AHPRA registration requirements for all medical practitioners
• Privacy Act 1988 and Australian Privacy Principles
• Therapeutic Goods Administration (TGA) guidelines
• Medical Board of Australia professional standards
• State and territory health legislation

While ScriptNow strives to provide quality healthcare services, we cannot guarantee specific medical outcomes. The medical practitioners using our platform are independent contractors responsible for their own clinical decisions and patient care.

ScriptNow is not liable for any adverse outcomes, complications, or consequences arising from medical consultations, prescriptions, or advice provided through our platform, except as required by Australian consumer law.

If you have concerns about the medical services provided through ScriptNow, please contact us immediately at:

For complaints about medical practitioners, you may also contact AHPRA at www.ahpra.gov.au